We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you’ll find free shipping on over 1,000 products!
Estimated shipping and delivery times are displayed on each of our product pages. After credit approval and shipment, delivery can take up to 7 business days depending on where you live. Our free shipping offer applies only to shipments made to the area Lembah Klang
Local Delivery (within Malaysia) rate charged for shipping is starting RM5 for all delivery within Malaysia (depends on weight of parcels) International Delivery are shipped via express international courier. Click here to refer the shipping rates* to the countries listed. *any customs rate / import duties are excluded from shipping rate. These charges must be paid by customer once the parcel reaches its destination country.
Delivery Time approximately within 2-5 day working day (local order) and 4-6 days working day (overseas order) after the order posted. Our aim is to make it as fast as possible. If have any problem regarding your order, please contact us or track your order here . Track Order
All merchandise must be returned in the original selling condition with all tags attached.
We will accept any return of full-priced, unworn, unwashed, or defective merchandise with all tags attached within 30 days of receipt of your order. Refund will be made to your original mode of payment within 14 working days of the returned items being received. To ensure timely processing, please include the return form (bottom part of the invoice included in your order) along with your return package. MYR20.00 return fee will be deducted from the refund amount.
Final sales, all packaged item, innerwear and any item RM20.00 or less are non-returnable. Please note that shipping and handling charges are non-refundable.Shabooq online store is an independent entity and has its own terms and conditions. Shabooq online store is only able to process returns for items purchased online.
To process your return, please contact our customer center at +603 7831 (SHABOOQ)2385 or CustomerService@Shabooq.com or follow the instructions found at the back of the invoice that was sent with your order. You simply need to fill out the Return Form (included at the bottom of your invoice), call our customer care centre at +603 7831 (SHABOOQ)2385 to lodge a return, and our customer care officer will arrange the date and time for our couriers to pick up the parcel from you. Do remember to include your Return Form in the parcel and be at home at allocated date and time for courier collection. Please also note that subsequent failed collection attempts will incur a higher returns handling charge. Please allow 10~14 business days for us to process your return after we receive the items.
Unfortunately, for any in-store purchases, we are unable to provide refunds or exchanges via the above method. Any items bought in a store will need to be returned directly to any Malaysia Shabooq store location
When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from shipping provider.
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
Members who ship their orders within Malaysia should expect to receive their orders within five (3) to ten (10) working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
All your orders are sent via POS Malaysia, GDEx or City Link Express.
At the moment, we accept Credit/Debit cards, Online banking and Paypal payments.
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at email@example.com (if applicable). We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at firstname.lastname@example.org
2. In the event of lost mail, we will try to locate the delivery team in Malaysia and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.
As Shabooq.com uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access DeQiella.com:
1. Mozilla Firefox Version 10 onwards.
Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
2. Google Chrome Version 12 onwards.
Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/